This role is for a commercially focused and tenured Client Success Director responsible for leading a team of individual contributors that cover a small portfolio of strategic clients. They are accountable for retention, upsell and NPS targets in addition to other important OKRs for their portfolio and are an expert in Client Success practices.
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Support strategic partnerships with major digital platform clients like Amazon, TikTok, Meta, and Google plus act as a key point of coordination between internal teams and external stakeholders. This role helps to identify new commercial opportunities within the client organizations, partnering closely with the senior account leads to pre-sell solutions and support proposal development. The ideal candidate thrives in fast-paced, matrixed environments.
This pivotal role will work directly with our clients, utilizing deep industry expertise to design, implement, and optimize strategies that drive superior account recovery outcomes. The Client Strategist will act as a trusted advisor, translating client business needs into effective Retain implementations, ultimately ensuring our clients achieve the best possible results.
Looking for a senior-level B2B Account Manager to confidently lead strategic client engagements across the US and Europe. You’ll own client success outcomes, drive complex campaign strategies, and lead cross-functional teams to deliver measurable business impact. If you're a strong communicator, strategic thinker, and proven relationship builder with deep experience in outbound marketing and client advisory, we’d love to talk.
Focuses on driving retention, building customer loyalty, and uncovering smart growth opportunities. As the main point of contact for accounts, the role balances big-picture strategy with hands-on execution. Success comes from being proactive, collaborative, open to feedback, and deeply committed to delivering meaningful outcomes for clients.